acewin88 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how acewin88 ("acewin88", "we", "us", "our"), the operator of the online gaming platform at acewin88.club ("the Platform"), collects, uses, stores, discloses, and protects the personal data of individuals ("you", "your", "the User") who access or use the acewin88 Platform, including its live casino, sportsbook, slots, jackpot games, and Sic Bo sections.

By registering for an acewin88 account or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of the overall agreement between you and acewin88 and should be read together with our Terms and Conditions.

acewin88 is committed to protecting the privacy of all its Malaysian players and international users, and to handling personal data responsibly, transparently, and in compliance with applicable data protection laws and international gaming authority standards.

2. Information We Collect

acewin88 collects the following categories of personal data from users:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification details (collected during KYC verification).
• Contact Data: Malaysian mobile phone number, email address, and residential address.
• Account Data: acewin88 username, account creation date, login timestamps, and session history.
• Financial Data: Payment method details (e.g., Touch n Go eWallet account identifier, FPX bank account reference, Boost account reference, Maybank2u or CIMB account reference), deposit history, withdrawal requests, and transaction records denominated in MYR.
• Gaming Data: Game participation history, bet amounts, wagering activity, bonus usage, and win/loss records across all acewin88 products including live casino, sportsbook, slots, jackpot, and Sic Bo.
• Technical Data: IP address, browser type and version, device type and operating system, referring URL, and session cookies.
• Communication Data: Records of communications between you and the acewin88 support team via live chat, WhatsApp, or email.
• Responsible Gaming Data: Self-imposed limits, cooling-off requests, and self-exclusion elections made via your acewin88 account dashboard.

acewin88 collects this data directly from you during registration, via your use of the Platform, through automated technical collection (cookies and logs), and from third-party identity verification and payment processing partners where applicable.

3. How We Use Your Information

acewin88 uses collected personal data for the following purposes:

• Account Management: To create, maintain, and administer your acewin88 account and to verify your identity upon registration and during KYC processes.
• Service Delivery: To provide access to acewin88 games, process bets and wagers, settle winnings, and manage deposits and withdrawals in MYR.
• Payment Processing: To facilitate transactions via Touch n Go eWallet, Boost, FPX, Maybank2u, CIMB, and Public Bank, and to process withdrawal requests to your registered Malaysian payment accounts.
• Regulatory Compliance: To fulfil obligations under applicable KYC, anti-money laundering (AML), and counter-terrorism financing (CTF) regulations as required by acewin88's licensing authority.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, collusion, money laundering, bonus abuse, and other prohibited activities on the acewin88 Platform.
• Responsible Gaming: To enforce self-imposed limits, process cooling-off and self-exclusion requests, identify potentially vulnerable players, and uphold acewin88's responsible gaming obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve acewin88's products, features, and user experience for Malaysian players.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted under applicable law. You may opt out at any time by contacting acewin88 support.

4. Legal Basis for Processing

acewin88 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is required to perform our obligations under the acewin88 Terms and Conditions — including account management, game provision, and payment processing.
• Legal Obligation: Processing is required to comply with applicable KYC, AML, CTF, and regulatory reporting obligations under acewin88's licensing framework.
• Legitimate Interests: Processing is necessary for acewin88's legitimate interests in fraud prevention, Platform security, and business analytics, provided these interests are not overridden by your privacy rights.
• Consent: Where processing is based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Sharing of Personal Data

acewin88 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary and permitted under this Policy:

• Payment Processors: acewin88 shares necessary transaction data with Malaysian payment partners (Touch n Go eWallet, Boost, FPX operators, Maybank, CIMB, Public Bank) to process deposits and withdrawals.
• Identity Verification Providers: acewin88 may share identity documents and data with authorised KYC verification service providers as part of regulatory compliance obligations.
• Regulatory Authorities: acewin88 may disclose personal data to relevant regulatory, law enforcement, or gaming authority bodies where required by law or pursuant to a valid legal order.
• Technology Service Providers: acewin88 works with third-party technology vendors (hosting, security, analytics) under strict data processing agreements that prohibit secondary use of your data.
• Game Content Providers: Aggregated, anonymised gameplay data may be shared with game providers solely for the purpose of resolving technical disputes or game outcome verification.

All third parties with whom acewin88 shares personal data are required to implement appropriate technical and organisational security measures and to process data only for the specified purpose.

6. Cookies & Tracking Technologies

acewin88 uses cookies and similar tracking technologies to provide core Platform functionality, maintain your login session, detect fraud, and analyse usage patterns. Categories of cookies used include:

• Strictly Necessary Cookies: Required for basic Platform operation including login session management and security. Cannot be disabled.
• Functional Cookies: Remember your Platform preferences such as language, game settings, and display options.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the acewin88 Platform to help us improve our service.

You may configure your browser to refuse or delete non-essential cookies. Note that disabling cookies may affect the functionality of certain acewin88 Platform features. acewin88 does not use third-party advertising cookies or behavioural tracking cookies for external ad targeting.

7. Data Security

acewin88 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and acewin88 servers.
• Encrypted storage of sensitive data including passwords (hashed and salted) and financial identifiers.
• Role-based access controls limiting internal acewin88 staff access to personal data on a strict need-to-know basis.
• Regular external security audits and penetration testing of the acewin88 Platform infrastructure.
• Automated intrusion detection and real-time monitoring systems.

Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, acewin88 will notify affected users in accordance with applicable regulatory requirements.

8. Data Retention

acewin88 retains personal data for the period necessary to fulfil the purposes outlined in this Policy. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your acewin88 account plus a minimum of 5 years following account closure, as required by KYC and AML regulatory obligations.
• Transaction Records: Financial transaction records are retained for a minimum of 7 years in compliance with applicable financial record-keeping requirements.
• Gaming History: Retained for a minimum of 3 years for dispute resolution and regulatory audit purposes.
• Support Communications: Retained for 2 years following the resolution of a support interaction.
• Marketing Consent Records: Retained until consent is withdrawn, plus 1 year for audit purposes.

Upon expiry of the applicable retention period, acewin88 will securely delete or anonymise your personal data.

9. Your Rights as a Data Subject

Subject to applicable law and regulatory restrictions, Malaysian players and other users of the acewin88 Platform have the following rights in relation to their personal data:

• Right of Access: You may request a copy of the personal data acewin88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data in your acewin88 account.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to regulatory retention obligations.
• Right to Restrict Processing: You may request that acewin88 limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request a structured, machine-readable copy of personal data you have provided to acewin88.
• Right to Object: You may object to processing based on acewin88's legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is consent-based, you may withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact acewin88 at [email protected]. acewin88 will respond to verified requests within 30 days. Requests may be subject to identity verification before processing.

10. Children's Privacy

The acewin88 Platform is strictly for adults aged 21 and over. acewin88 does not knowingly collect personal data from individuals under 21. If acewin88 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you believe a minor has accessed acewin88, please contact us immediately at [email protected].

11. International Data Transfers

acewin88 may transfer personal data to servers or service providers located outside Malaysia, including within jurisdictions where acewin88's technology infrastructure or licensed operations are based. Where such transfers occur, acewin88 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect your personal data to a standard equivalent to that required under Malaysian data protection law and acewin88's regulatory framework.

12. Changes to This Privacy Policy

acewin88 reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered acewin88 members via the contact details on file or by prominent notice on the Platform. The date of the most recent revision is indicated at the top of this Policy. Your continued use of the acewin88 Platform following notification of a revised Policy constitutes your acceptance of the changes.

13. Contact & Data Enquiries

For all privacy-related enquiries, requests to exercise your data rights, or concerns about acewin88's data handling practices, please contact us through the following channels:

• Live Chat: Available 24/7 via the acewin88 Platform
• WhatsApp: Available 24/7 — message us at any time
• Email: [email protected]

acewin88 aims to acknowledge all data-related requests within 5 business days and to provide a substantive response within 30 calendar days. Where a request is complex or involves large volumes of data, we will notify you of any extension beyond the standard 30-day period.